Tyvärr är denna artikel enbart tillgänglig på Amerikansk Engelska. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Step 1. Be Understanding. Understand with empathy. Listen attentively, with compassion. Ask clarifying and open-ended questions to fully understand and to show your interest. Communicate your understanding with “active listening” and by responding in a non-critical and non-defensive way. Step 2. Be Respectful. Honor each person…