Step 1. Be Understanding. Understand with empathy. Listen attentively, with compassion. Ask clarifying and open-ended questions to fully understand and to show your interest. Communicate your understanding with “active listening” and by responding in a non-critical and non-defensive way. Step 2. Be Respectful. Honor each person by showing positive regard and respect. Relate to the essential goodness of each person, even when it is hidden. Recognize their great potential. Show them that you know how precious and valuable they are…